Privacy Policy
Red Robin PR is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe experience when visiting our website.
This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you or individuals from your organisation can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.
Important information and who we are
Data controller
Red Robin PR, the sole director of which is Dinah Hatch, is the data controller and responsible for personal data (collectively referred to as “Red Robin PR”, “we”, “us” or “our” in this privacy notice).
We provide PR services for schools and businesses, as well as work alongside selected third party organisations to help deliver photography.
Throughout this document we are going to refer to our website and any PR communications services that we offer as “services”.
Contact details
Full name of legal entity: Red Robin PR
Company Registration No: 11673510
Email address: dinah@redrobinpr.co.uk
Postal address: 44 Hove Park Villas, Hove, East Sussex, BN3 6HG
Telephone number: 07907 765238
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Information collected by our website
What we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
For the purpose of making an enquiring, we may obtain, use, process and disclose personal data to:
• provide PR services
• provide you with information about us and our services
• internal record keeping, including within a CRM system
• we may use the information to improve our products and services
• develop our business and services
• comply with legal, regulatory or professional body requirements
How is your personal data collected
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us identity and contact details of people associated with your organisation verbally or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• Enquire about our PR services;
• Allow us to execute our PR services
What we do with the information collected
We will only use personal data when the law allows us to. Most commonly, we will use personal data to help us execute our PR services, for example contacting a journalist with a story. We will only do this:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) but an individual’s interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
We will always have made sure to ascertain consent has been given before using an individual’s personal data for our PR services.
We may use the information to customise the website according to your interests.
Purposes for which we will use personal data
We have set out below, a description of all the ways we plan to use personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
To process and deliver our service
When we provide you with our services we will use personal data when we communicate with media to offer up content. This is necessary for us to perform the contract with you.
To engage with journalists and promote our client’s interests
Red Robin PR exists to provide PR communications services to its clients. As such, we are fundamentally a business that shares information between people and organisations and that, naturally, involves handling personal data and information.
We collect and process journalist data for our legitimate interest to allow us to provide our services to clients. These services serve the interests of both our clients, who wish to share information about their organisations with the media and their customers, and journalists who wish to keep informed on what is happening in the sectors they cover.
We collect information about journalists and the media outlets they represent directly through our relationships with them.
We use that information to send journalists information about our clients that we believe is relevant to them to pursue our legitimate business interests in providing our services to our clients.
To manage our relationship with you
This includes notifying you about changes to our terms or privacy policy and asking you for a review.
This is for performance of a contract with you, to comply with our legal obligations, and for our legitimate interest to keep our records updated and to study how customers use our services.
To administer and protect our business and this website
This includes troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
This is necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
This is necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
You can disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.
To make suggestions and recommendations to you about goods or services that may be of interest to you.
This is necessary for our legitimate interests (to develop our products/services and grow our business).
Marketing Information
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Controlling and sharing your personal information
We never share client information to any third party, but we do share your information in the circumstances outlined below, with safeguards in place to help protect your privacy.
Employees and independent contractors – it may be the case we need to share details with a contractor who we have employed to work on your project or service, for example associate freelancers and photographers, who are our suppliers and who provide us with services as outlined above and on our website.
Third party provider – to help us run our business we use several third party vendors to provide services to us, for example accounting software and payment providers.
Each third-party provider has been vetted by us to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow.
Business Transfers – in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Red Robin PR goes out of business or enters bankruptcy, client information would likely be one of the assets that is transferred or acquired by a third party.
If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
As Required by Law – we may disclose information about you in response to a court order, or other governmental request.
To Protect Rights and Property – we may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Red Robin PR, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Information shared publicly
We like to show off our work to help market our products and services with others. Unless agreed otherwise in our contract we may share the work we have done in our portfolio
Security
• Website Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
• External Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Breach Procedure
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our clients via email no later than 48 hours of us becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.
Your Rights
You have several choices regarding the information we store about you:
• Limit the information that you provide– you can choose to provide us with only the information we require to operate our services and not any optional information.
• Opt-out of electronic communications– you may choose to opt out of receiving electronic communications from us by following the instructions in those messages. If you do opt out, we may still send you other messages such as those about your service/case and legal notices.
• Set your browser to reject cookies– you can set your browser to reject cookies which will mean we will not track data from your we usually collect via cookies (see above). This comes with the drawback that some of our services may not operate or function properly without the aid of cookies.
Your “right to be forgotten”
You have a right to both access the information we hold from you as well as asking us to remove the information we hold from our systems. You can request either of these, doing so by a request. If you request we delete your information, you understand this may mean that we cannot continue providing you with the service or product you are currently using. We will also request that other organisations we have shared your data with do the same. If you require a list of these organisations, please indicate this when contacting us with your request.
For further information on what these rights are please visit: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Transferring Information
Red Robin PR is a UK based business. By accessing or using our services or providing information to us you consent to us processing, transferring and storing your information in countries which could be outside of the UK and/or different from your home country. For example, if we communicated a story to a journalist from a title outside the UK.
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
By continuing to use this site, our other sites and our products and services constitutes your acceptance of any changes.
You may request details of personal information which we hold about you or anyone associated with your organisationunder the General Data Protection Regulations (GDPR). There is no charge for requesting this information.
If you would like a copy of the information held on you please write to or email dinah@redrobinpr.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email dinah@redrobinpr.co.uk as soon as possible. We will promptly correct any information found to be incorrect.